Name:
Janice Ferre

Position:
Installation Manager

4 Reviews

Other Installation in Tacoma, WA 98403

“I had a great experience with Tylor and Connor, finishing up the install of my gas furnace, heat pump, and adding two new vents to my family room. They have good attention to detail and did some quality work with the new vent runs. They did a great job finishing work on the furnace too. They cleaned up several wires that were left exposed, fixed the condensate drain to remove kinks in the flexible line and angle both lines downslope to the drain properly. They also did a good job sealing up the ducting between the return air and filter and furnace, and around the condensing unit. They have a good eye for detail and know how to finish a job properly, something that is often missing with in-home service providers. My thanks to Janice for working around my schedule and accommodating several odd issues with my install. I do wish some of these issues had been addressed the first day, but there are only so many hours in a day. My appreciation to everyone that worked well into the evening each day. Good people make good companies, and you've got a great team.”

– Daniel D.

Other Installation in Puyallup, WA 98374

Performed by

“We recently had to replace our wood burning stove heater in our basement with a new gas insert. We have nothing but good things to say about this company. From the receptionist to the salesperson Jeremy, and the installation crew. Very nice group of people who take pride in their work and offered their best advice and listened to our needs and wants. The installation team, Daniel and Tylor were very efficient and thorough. We were expecting a lot of mess from all the ash and soot from the wood burning stove but this guys came prepared and had everything nice and clean. That stove must have weighed about 500 lbs and man they just got it up and rolling out of the house like nothing. Very satisfied with the work that was done by these two gentlemen. I'd also like to thank Ms Janice for helping us get our inspection appointments made in a timely manner. We will most definitely be calling them when we get our gas stove, and water heater installed. I highly recommend this company to all my friends and family.

– Jess S.

Ductless Mini-Split Installation in Renton, WA 98055

“These guys are the best. They were warm and polite on the phone. I called without an answer (probably on the other line) and Jessie called me back right away. She had a friendly and nice demeanor every time I spoke to her on the phone and in email. I had to reschedule my in home consultation multiple times due to a lot of unplanned and unfortunate circumstances, but we finally got an appointment without something terrible happening the books. Jeremy was my consultant and spent a lot of time with me explaining every detail and option available for my circumstances. He did not pressure me at all and never tried to up sell me. He was honest and straight forward.
Since my project was a small scale heating and cooling pump install, he got me in a few days from my appointment. Janice was very helpful with setting that up. That was a pleasant surprise since everyone wants AC with the ongoing heat wave. Shaun was my lead installer. I think the other man's name was Chris, but I forgot. They were polite, caring, and clean. They wore booties and laid cardboard down to walk on (even though my carpet is icky and is next on my wish list). The electricians were also great.

They moved my heavy couch and moved it back to access some of my electrical and my previous baseboard units. They were also very nice to my large dog and gave her many pets (APBT and American bulldog mix). She approved! Another nice thing with Ranger besides their customer service is their commitment to satisfaction. They have reassured me many times that if I have ANY issues to let them know and have a satisfaction guarantee. They offer 0 percent financing, financing with interest with Wells Fargo, and rewards for referrals. All of other bids and companies had things I did not like, steep price, or sub par customer service. I have no complaints at all with Ranger. No more baking myself. Thank you!

– Lora T.

Heat Pump Installation in Renton, WA 98055

“Excellent Experience!!
Ranger Heating and Cooling removed our 1979 Oil furnace and replaced it with a multi-stage heat pump and A/C. Everything from the bid process to the installation was exceptional. David, our sales representative was very thorough. He answered all of my questions and gave me a detailed proposal at the time of the walkthrough. Once they won the bid, their administrative staff was very helpful in scheduling the installation and providing a reminder call the day prior. The technicians were on time, professional, highly proficient and very friendly. The electricians were also terrific! They ran into some challenges, but were able to troubleshoot them on the spot and come up with a great solution. The entire crew was very conscientious of keeping the house clean…always wearing shoe covers inside, laying drop cloths, etc. They left the inside and outside spotless! Sean, the lead installer provided a very thorough walkthrough of the equipment, the thermostat, and he helped us install the app which allows us to manage our thermostat via our phones. I would say this was one of the best customer service experiences I've had. I would highly recommend Ranger to anyone in need of heat/air equipment or servicing! They are top notch across the board!

– Kelly H.

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